How long will my order take?
Dispatch times will vary depending on quantity and complexity of orders. We aim to get all orders printed and ready to send within 10 working days. We can turn some jobs around within 24 hours. Let us know when you require your order and we will try our best to meet your time frame.
What to do if your items has not arrived?
All orders are tracked, either by Royal Mail 1st Class (1-2 working days) or by courier (24hrs). You will be emailed a tracking number when order is dispatched. If the courier cannot get a signature for delivery they will leave a card with contact details for the local branch.
What are your cut off points for delivery?
If your order does not involve embroidery or printing, order before 5pm Monday-Thursday, we aim to dispatch within 48 hours of taking your order. Orders over the weekend are generally despatched on Tuesday.
My product has arrived damaged what do I do?
Always CHECK THE PARCEL before signing. Once signed you have agreed the parcel has arrived in good condition. If after signing you notice damage you must contact us immediately. We cannot make a claim against the delivery companies after 48hrs if parcel(s) have been signed for.